Irrespective of e.g. CRM applications, SAP applications or HR applications- the operation needs to be standardized in order to ensure an optimal allocation of services/ applications.
The perfect function of all the applications is ensured in an organization when the support chain of level 1/2/3 is optimized and the responsibilities involved are clearly defined.
Potential cost savings are achieved by utilizing best possible near shoring and far shoring potential.
Evaluation of application management costs by utilizing all the relevant potentials (refer to graph).