Implementation of Frame Contracts for Sodexo

Customer´s Profile

Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 64 countries, Sodexo serves 100 million consumers each day through its unique combination of On-site Services, Benefits & Rewards Services and Personal & Home Services. Sodexo provides clients an integrated offering developed over more than 50 years of experience: from foodservices, reception, maintenance and cleaning, to facilities and equipment management; from services and programs fostering employees´engagement to solutions that simplify and optimize their mobility and expenses management, to in-home assistance, child care centers and concierge services. Sodexo´s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.

Customer´s Requirements

Sodexo´s IT organisation was highly decentralized and locally organized. As part of a global transformation strategy, Sodexo decided to globalise its IT organisation. In the course of this initiative, Sodexo approached KPC to assist with certain aspects of this global transformation.

KPC Solution

KPC analysed the current delivery approach and reviewed the established contract management processes. On this basis, KPC initiated the development of a customer-specific Frame Contract that enables Sodexo to improve its contract management system to enable the global transformation initiative.

  • Initialisation:
    KPC developed an overall picture for the Frame Contact for support and project services.
  • Implementation:
    KPC created a customer-specific Frame Contract in alignment with the relecant departments such as IT, legal, data protection and security, etc. In the further course of implementation, KPC supportet the negotiations with the suppliers and advised on the selection of future strategic suppliers.

Customer´s Benefits

The KPC solution offered Sodexo the following advantages:

  • Insights to plan and drive its gobal transformation
  • Effective, efficient and improved contract management processes
  • Properly negotiated and signed Frame Contracts
  • Simplification of Vendor Management

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