Improvement of Vendor Management for a Pharmaceutical Company
The customer is a research-driven international pharmaceutical company. The company has a significant globlal presence with major research facilities in Europe, North America and Asia.
As a globally operating company, the customer had to work with multiple IT vendors on a global and regional level. The company considered it complex to manage its vendors and asked KPC for a solution to help it bring its vendor management to a higher level of maturity.
KPC developed and implemented several Contract Accelerators, which enabled the customer to implement a strategically oriented and globally organised vendor management. These Contract Accelerators enable improved vendor management in various IT areas.
Cost Reduction: The solution helps customers to reduce the overall costs of operating support and project services.
Process Improvement: The Contract Accelerators enable a faster process of vendor selection for various services.
Benchmarking: The service quality of the strategic vendors can be easily compared, since all vendors work on the basis of the same Contract Accelerators.
Strategic Supplier Approach: The customer was able to pursue the general goal of reducing the number of vendors by using Contract Accelerators.
The KPC solution offered the customer the following advantages regarding vendor management:
- Ability to manage more vendors
- Easier vendor comparison
- Reduced costs due to significantly higher volumes
- Standardized transition to the new services
- Improved system for vendor evaluation and performance management
- Standardized process flow to deal with non-performing vendors